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Windows 11 won’t shut down? How to Fix

Is your Windows 11 computer refusing to power down? Don’t worry, you’re not alone. This frustrating issue can be caused by several factors, but fortunately, there are also various solutions available.

Why is My Windows 11 Not Shutting Down?

Several potential issues can prevent Windows 11 from shutting down properly. These include:

  • Software conflicts: Applications running in the background, especially antivirus programs, can sometimes interfere with the shutdown process.
  • Outdated drivers: Outdated device drivers, particularly for your graphics card or network adapter, can also cause shutdown problems.
  • Fast Startup: This feature can sometimes lead to incomplete shutdowns, causing your computer to appear off while still running in the background.
  • System file corruption: Corrupted system files can prevent Windows from functioning properly, including the shutdown process.
  • Hardware problems: In some cases, hardware issues like failing RAM or a faulty power supply could be the culprit.

5 Troubleshooting Solutions for Windows 11 Not Shutting Down

Before diving into advanced solutions, try these simple troubleshooting steps:

1. Check for updates

You need to ensure your Windows 11 is fully updated, including system updates and driver updates. Next, go to Settings, click on Windows Update, and Check for updates.

2. Restart your computer

A simple restart can sometimes resolve temporary glitches causing shutdown issues. So, turn off the computer/laptop and wait for a few minutes. Next, turn on the computer/laptop to give it a fresh start.

3. Check for conflicting applications

You have to close any applications running in the background that might be interfering with the shutdown process. So, pay attention to antivirus programs and recently installed software.

4. Update device drivers

Outdated drivers can cause various issues, including shutdown problems. So, update your drivers, especially graphics card and network adapter drivers, through Device Manager or manufacturer websites.

5. Check for hardware issues

If basic troubleshooting fails, consider checking for hardware problems. You can try to Run memory diagnostics and check for overheating issues. This would help you to detect the root cause and fix it.

Advanced Solutions for Windows 11 Not Shutting Down

If the above steps don’t work, try these advanced solutions:

1. Modify power settings

You need to disable Fast Startup to ensure a complete shutdown. So, go to Control Panel > Power Options > Choose what the power buttons do > Change settings that are currently unavailable, and finally Uncheck the Turn on fast startup (recommended) box.

2. Run the Windows Troubleshooter

Windows offers a built-in troubleshooter that can help diagnose and fix shutdown issues. So, go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Power and select Run the troubleshooter.

3. Perform a clean boot

This process helps to identify and isolate software conflicts causing the shutdown issue. So, search for “msconfig” and open System Configuration. Go to the Services tab and check “Hide all Microsoft services”. Next, click Disable all, then go to the Startup tab and click Open Task Manager. You have to disable all startup items and close Task Manager. Finally, go back to System Configuration, click OK, and restart your computer.


By following the troubleshooting and advanced solutions mentioned above, you should be able to resolve the issue of Windows 11 not shutting down. If the problem persists, seek further assistance from Microsoft support or a qualified technician to diagnose and fix any underlying hardware problems.

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